Do You Want to Retain Your Existing Clients?

Customer Retention

Customer Retention Package


Product Description

Do You Want to Retain Your Existing Clients?
Do You Want to Retain Your Existing Clients?


Here some important facts about customer retention:

  • A 5% increase in customer retention increases profits up to 125% – Bain & Company
  • Probability of selling to an existing customer:  60-70%, Probability of selling to a new one: 5-20% – Marketing Metrics
  • A 2% increase in customer retention has the same effect as decreasing costs by 10% – Leading on the edge of chaos, Emmet Murphy and Mark Murphy
  • It costs 6-7 times more to acquire a new customer than to retain an existing one – Bain & Company
  • 68% of Customers leave because they think you don’t care about them – Rockefeller Corporation

So what can Digital Revenue Services do to help you?

Here is a list of tactics we will use to retain your existing business:

  • We increase the number of channels customers can reach you: text, email, chat or phone.
  • We update your processes to make sure all online questions receive an immediate acknowledgement upon submission and a response within two hours.
  • We build a database of your existing customers and segment them based on behavior and preference.
  • We execute email marketing and SMS marketing campaigns to reach the right customer and the right time.
  • We provide existing customers insider information about upcoming sales/events
  • We personalize all communication to them since we have their information in a database
  • We construct a loyalty program to reward their business with you.
  • Social Media Engagement – We have conversations online with your customers responding to their questions.


There are no reviews yet.

Be the first to review “Customer Retention”

Your email address will not be published. Required fields are marked *