Do You Want to Retain Your Existing Clients?

Customer Retention

Customer Retention Package

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Do You Want to Retain Your Existing Clients?

Do You Want to Retain Your Existing Clients?

 

Here some important facts about customer retention:

  • A 5% increase in customer retention increases profits up to 125% – Bain & Company
  • Probability of selling to an existing customer:  60-70%, Probability of selling to a new one: 5-20% – Marketing Metrics
  • A 2% increase in customer retention has the same effect as decreasing costs by 10% – Leading on the edge of chaos, Emmet Murphy and Mark Murphy
  • It costs 6-7 times more to acquire a new customer than to retain an existing one – Bain & Company
  • 68% of Customers leave because they think you don’t care about them – Rockefeller Corporation

So what can Digital Revenue Services do to help you?

Here is a list of tactics we will use to retain your existing business:

  • We increase the number of channels customers can reach you: text, email, chat or phone.
  • We update your processes to make sure all online questions receive an immediate acknowledgement upon submission and a response within two hours.
  • We build a database of your existing customers and segment them based on behavior and preference.
  • We execute email marketing and SMS marketing campaigns to reach the right customer and the right time.
  • We provide existing customers insider information about upcoming sales/events
  • We personalize all communication to them since we have their information in a database
  • We construct a loyalty program to reward their business with you.
  • Social Media Engagement – We have conversations online with your customers responding to their questions.

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