Do You Want To Recover Lost Business?

Do You Want To Recover Lost Business?

A satisfied customer will tell four or five others about a pleasant brand experience. Deliver a poor experience, and seven to 13 others will hear about it. Another study’s scary statistic: Unhappy customers will continue to voice their dissatisfaction for up to 23 years.

Using digital tools and processes, the best way to recover lost business online is to engage the customer.

They will share their unhappy experience through a number of channels: Twitter, Facebook, GooglePlus, Blogs, Yelp, or Angie’s List to name a few.

It is imperative to respond to all unhappy customers online and engage them.  It is important for them to heard, their complaints to be acknowledged.  After you can begin a conversation with these customers, you have an opportunity to offer them a special offer to get them to retry your services.

At Digital Revenue Services, we have the resources that can monitor all the existing channels to listen to what your customers are saying and then have a prepared script to engage them and address their concerns.

Do You Want to Retain Your Existing Clients?

Do You Want to Retain Your Existing Clients?

 

Here some important facts about customer retention:

  • A 5% increase in customer retention increases profits up to 125% – Bain & Company
  • Probability of selling to an existing customer:  60-70%, Probability of selling to a new one: 5-20% – Marketing Metrics
  • A 2% increase in customer retention has the same effect as decreasing costs by 10% – Leading on the edge of chaos, Emmet Murphy and Mark Murphy
  • It costs 6-7 times more to acquire a new customer than to retain an existing one – Bain & Company
  • 68% of Customers leave because they think you don’t care about them – Rockefeller Corporation

So what can Digital Revenue Services do to help you?

Here is a list of tactics we will use to retain your existing business:

  • We increase the number of channels customers can reach you: text, email, chat or phone.
  • We update your processes to make sure all online questions receive an immediate acknowledgement upon submission and a response within two hours.
  • We build a database of your existing customers and segment them based on behavior and preference.
  • We execute email marketing and SMS marketing campaigns to reach the right customer and the right time.
  • We provide existing customers insider information about upcoming sales/events
  • We personalize all communication to them since we have their information in a database
  • We construct a loyalty program to reward their business with you.
  • Social Media Engagement – We have conversations online with your customers responding to their questions.
Revenue Generation Package

Are You Ready to Generate Revenue?

You want to reach the maximum number of customer to purchase your products/services.  To do this you should leverage the power of digital marketing to generate leads and revenue.

There are many options available to businesses both large and small.  Here is a small list of some lead generation tools.

  • Pay-per-click Campaigns
  • Improved SEO
  • Website Offers/Promotions
  • Banner Advertising
  • Display Retargeting
  • Eblasts Campaigns
  • Social Media Advertising
  • Online Events
  • Webinars
  • Register on Help A Reporter Out as a Source
  • LinkedIn Saved Search
  • Provide Social Proof

 

Contact Us If You Want To Generate Revenue
Am I Doing This Right?

Do you ever question yourself on digital marketing?

You have a website, you have social media profiles, you might even have pay-per-click and eblasts campaigns but you always wonder “Am I doing this right?”

This is a common question we are asked across all companies even across different experience levels with digital media.

The answer usually is it depends. It depends on what your goals are and how ambitious you are with your existing digital solutions.

This is our usual approach to assist companies with this question:

  • Website Audit
  • Search Engine Optimization Analysis
  • Pay-per-click Analysis
  • Web Metrics Analysis
  • Social Media Engagement Analysis
  • Competitive Analysis of your solution versus up to three competitors
  • Benchmarking data across your industry and location
  • We pull this data into a single easy to understand report that will clearly indicate if you are doing it right or where you can improve your existing solution.

 

Learn If You Are Doing It Right  
You Win & We Win

The ultimate digital revenue package!

Usually when you talk to a vendor, they are more interested in taking your money for a service rather than truly caring if their services is making you successful.

For this reason, we introduced the “You Win & We Win” Package. The package works as follows:

  • We discuss the goals you wish to achieve on line.  For example, these might be lead generation, more traffic, improved eblast click-throughs, social media engagement.
  • We benchmark your existing performance.
  • Based on what you want to achieve (aligned with realistic industry benchmarks) and what you are currently doing, we draw a plan for your success.
  • In terms of price, we structure our pricing based on achieving your success milestones.
  • We were are not successful in helping you achieve your goals, then we should not be compensated our full market price for our services.
  • This is where you win and we win.  You reach your goals and we know we have truly added value to our client.

     

    Contact Us If You Want To Start Winning